Lessons from Cialdini: what can we learn from hotel towels?

Robert Cialdini is recognised as an authority on persuasion. His latest book Yes: 50 Secrets from the Science of Persuasion co-authored with Noah Goldstein and Steve Martin has many nuggets for presenters. I’ll be reviewing these in a series of posts. Here’s the first one:

We are strongly persuaded by what people like us do.

In the book Cialdini and his co-authors outline a series of experiments on the cards in hotel bathrooms attempting to persuade us to reuse the towels. The standard appeal on these cards is to our concern for the environment. The authors experimented with changes to the wording on these cards. Here’s what they found: [Read more]