June 18, 2008
In my last post, I discussed what you could do to set yourself up as the leader at the beginning of a controversial presentation.
There’s a second thing that you can do at the beginning of a presentation to reduce the likelihood of audience members getting upset and annoyed. Acknowledge the issue that people are concerned [...]
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June 16, 2008
We work with many public sector agencies who are often in the firing line in meetings with the public. Knowing how to handle concerned and angry people in the audience is an important skill.
Remember back to your school days. You can probably remember a teacher who you and your fellow students respected. There was no way [...]
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