February 25, 2010
There’s a step by step process you can use to effectively handle a heckler.
1. Manage your own emotional state
This is the first prerequisite to be able to handle a heckler with dignity. You can manage your emotional state by managing your thoughts. If you believe that a person who interrupts you is rude, that if [...]
Read the full article →
January 14, 2010
A reader asked me this question about audience attention:
Some of us who are 45+ are finding that younger people text and use computers during presentations to the point of rudeness. This happens even when others in the presentation give great evaluations. We think we’ll be seen as “old farts” if we ask them to [...]
Read the full article →